Product Guarantee Policy

Homivax expects products to arrive complete, functional, and consistent with their published description.

Coverage

Unless a longer manufacturer guarantee is shown on the product page, eligible products are covered for manufacturing defects reported within 30 days after delivery. This guarantee is in addition to rights that cannot be excluded under applicable consumer law.

What is not covered

Coverage does not apply to normal wear, cosmetic change from ordinary use, accidental damage, loss, misuse, improper cleaning, unauthorized repair or modification, failure to follow instructions, consumable depletion, or damage caused by incompatible accessories.

Making a claim

Email service@homivax.com with the order number, a description of the fault, and clear photos or video. We may ask for reasonable troubleshooting so the issue can be identified without an unnecessary return.

Available remedies

After confirming an eligible defect, Homivax may provide troubleshooting, a replacement component, replacement product, or refund, depending on the nature of the issue, stock availability, and applicable law. Do not discard the item until the claim is resolved unless we instruct you to do so.