Returns & Refunds Policy

We want each Homivax order to arrive as described. This policy provides a straightforward process when a purchase is not right.

Return window

You may request a return within 30 calendar days after delivery. Email service@homivax.com before sending anything back. We will provide approval and the correct return instructions. Unapproved returns may be delayed or rejected.

Return condition

Except for defective or incorrect items, products must be unused, unwashed, complete, and in their original packaging with included accessories. Items that are personalized, made to order, final sale, perishable, intimate, hygienic, or consumed after opening are not returnable unless defective or required by law.

Damaged, defective, or incorrect orders

Notify us within seven days of delivery and include the order number plus clear photos or video. After review, we may offer replacement parts, a replacement item, or a refund. Homivax covers reasonable return costs when we confirm that the item was defective, damaged in transit, or sent incorrectly.

Change-of-mind returns

For an eligible change-of-mind return, the customer pays return shipping. Original expedited shipping charges are not refundable. We recommend tracked return service because the item remains the customer?? responsibility until received.

Refund timing

Approved refunds are issued to the original payment method within 5??0 business days after inspection or resolution. Financial institutions may require additional time to post the credit. If a refund is late after this period, contact us by email.