Order Changes & Cancellation Policy

Homivax begins processing orders promptly. If you need to cancel or correct an order, email service@homivax.com as soon as possible.

Before dispatch

Requests made within 12 hours of purchase have the best chance of being completed. We will attempt to change or cancel an order that has not entered packing or dispatch, but we cannot guarantee the request can be applied.

After dispatch

Once tracking is issued or the parcel has left fulfillment, the order cannot normally be cancelled or rerouted. After delivery, an eligible item may be handled under our Returns & Refunds Policy.

Changes by Homivax

If an item becomes unavailable, we may contact you to offer a comparable substitute, a revised dispatch estimate, or a refund for the unavailable item. We will not substitute an item without your approval. Suspected fraud, unauthorized payment, obvious pricing errors, or fulfillment restrictions may require us to cancel an order and refund the amount received.

Approved pre-dispatch cancellations are returned to the original payment method. Posting time depends on the payment provider and is outside our direct control.