Shipping & Delivery Policy

This policy explains how orders placed through Homivax.com are prepared and delivered.

Order processing

Most orders are verified and prepared within 1-4 business days. Weekends, public holidays, high-volume periods, payment reviews, and stock checks can extend processing time. A dispatch confirmation is sent when tracking becomes available.

Estimated transit time

Standard delivery times vary depending on the destination after dispatch. An estimate is not a guaranteed arrival date. Customs review, severe weather, carrier disruptions, remote destinations, or seasonal demand may cause delay.

Charges and duties

Available shipping methods and charges are displayed at checkout before payment. Unless checkout expressly states otherwise, import duties, taxes, or clearance fees imposed by the destination are the customer's responsibility.

Tracking and delivery issues

Tracking may take up to 72 hours to show its first carrier scan. If tracking has not updated for seven business days, or if a parcel is marked delivered but cannot be found, email service@homivax.com. Please contact us within seven days of the reported delivery date so we can investigate with the carrier.

Customers are responsible for entering complete delivery details at checkout. If an order is returned because the details were incomplete or delivery was refused, any reshipment cost may be deducted from the available refund unless the error was ours.